Effective Date: [05/05/2025]
At Goso, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our mobile app or services.
When you use the Goso app, we may collect the following information:
a. Personal Information:
Full name
Phone number
Delivery address
Email address (if provided)
b. Location Data:
Real-time location (used only while using the app for delivery tracking)
c. Order Information:
Orders placed
Payment method (we don’t store payment card details)
Feedback or reviews
d. Device & Usage Data:
Device type, OS version
IP address
App usage data (to improve performance)
We use your data to:
Process and deliver your orders
Contact you about your order status
Improve our services and user experience
Send promotional messages (you can opt-out anytime)
Prevent fraud and ensure security
We may share your data with:
Delivery couriers to fulfill your order
Partner restaurants or shops to process and prepare your order
Service providers (like SMS or payment gateways) who help us run our operations
Authorities when required by law
We never sell your personal data.
We use appropriate security measures to protect your information, including encryption, secure servers, and access restrictions. However, no system is 100% secure, and we encourage you to keep your password safe.
We’re sorry to see you go! If you wish to delete your account, please be aware this is a permanent action and cannot be undone.
What Happens:
All Data Deleted: Your personal data and content will be permanently erased.
Loss of Access: You will no longer be able to access your account or any services tied to it.
End of Communication: You will stop receiving emails, notifications, or updates from us.
How to Delete Your Account:
Log In: Sign in to your account.
Go to Account Settings: Navigate to MENU > PROFILE > DELETE ACCOUNT.
Select Deletion Option: Tap “Delete Account” and confirm.
Important Notes:
Processing Time: Account deletion may take up to 7 to 8 working days to complete.
Clear Dues: Please ensure all active subscriptions or pending payments are settled.
Change Your Mind? You can cancel the deletion request by contacting our support team within 3 days.
Public Content: Please note that deleting your account does not automatically remove any public or shared content (e.g., reviews, comments).
You have the right to:
Access your data
Correct inaccurate information
Delete your account and data (upon request)
Opt out of marketing messages
To make a request, contact us at [email protected] or through the app.
We may use cookies and similar technologies to enhance app functionality and track usage analytics. You can control this through your device settings.
Goso is not intended for children under 13. We do not knowingly collect data from minors without parental consent.
Purpose:
We request background location permission from our delivery personnel to accurately track their real-time location for efficient routing, delivery tracking, and ensuring timely service.
Data Usage:
The location data collected is used strictly for operational purposes within the app. We do not share this data with any third parties.
User Control:
Delivery personnel can grant or revoke background location access anytime via their device’s settings.
Data Retention:
Location data is retained only for as long as necessary to fulfill delivery-related operations and is deleted when no longer needed.
Security:
We apply robust technical safeguards to protect location data from unauthorized access or misuse. All transmissions are encrypted, and data is stored securely.
We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or via email.
For any questions or requests related to your data:
Email: [email protected]
Phone: [+212610106263]
Website: www.goso.ma
